Welcome to the Convergint Federal Solutions (CFS) customer portal login page. Our Web Based Customer Service Portal is a cloud service system that allows our customers to request service by placing them online or with a simple email (notifications@Signet.bluefolder.com). This service portal allows for the customer to login and place service requests, check the status of requests, review technician notes, leave comments/feedback and even re-open tickets if the same issue re-appears or they are unsatisfied with the results. We have done this to allow the customer a window into all of our service operations and allowing them to provide real-time feedback on their requests. Between these great features and the ability to track metrics while running reports on service at the request of customers, CFS has continued to provide top notch and responsive service while allowing us to respond to customer input. Furthermore, CFS continues to invest in technology to allow us to better serve our clients.
NOTE: Using the below portal, please login with the credentials provided to you from the CFS Service Department. This will allow you to view your service history and/or request new service during normal business hours. For emergency service (after-hours, weekends and holidays) please contact us at 1 (844) 802-0188. If you do not have a login, please contact your CFS account executive or service manager at (240) 264-3295. In the event that you do not have a login and you need immediate service during our normal business hours you can also call us at (240) 264-3295 and your call will be directed to the appropriate person for handling. Please note that our normal business hours are Monday to Friday from 8AM to 5PM EST.
Our Preventative Maintenance (PM) system is a cloud database that allows our technicians to provide our customers significant time savings in the reoccurring PM of their sites. The first time PM is provided on a site, all of the site information is recorded within the secure system. Going forward all maintenance visits after that, we already have the data on hand for the technician providing the service, with a simple pass/fail and notes box for each device. This allows different technicians to work on the same maintenance without the extreme learning curve every time. The PM system also allows us to provide the customer a simple word document with everything that was discovered on the visit within a short time. This system allows us to pass these labor savings on to the customer in the form of reduced man-hours.